Return Policy

Returns

Hybrid Shoes offers free exchanges if the original item is returned in perfect condition.

Manage Your Returns Online

If you wish to return the item online simply login to your account & press “Return Support”. Or call us at 0331 424 8888

Return

If you are not 100% satisfied with your purchase for any reason, just go through our easy online return process, Or call us at 0331 424 8888 or email us customersupport@hybridshoe.com

*Returns must be unworn and in the original condition, packaging with invoice.  Damaged Boxes Or shoes may not qualify for a refund or exchange.

Who Will Pay For the Return/Exchange Cost?

Please note all returns and exchanges are the customer’s responsibility.

How many days will it take to get an Exchange?

An exchange order will be sent within 14 working days once we have received the item depends upon the availability of the product. If you are in hurry please place a new order & send the correct order for a refund.

Faulty items/ wrong item

If you receive a faulty item/ wrong item or size, please login into your account & send us request through “Return support” OR for help please contact our customer service team, with your order number, name and address, reason for returning the item and whether you would like us to issue you a refund or an exchange. We will arrange a pick up from your doorstep.

Return Address

Please send your goods with the completed returns form at below address

Online Return Department

Hybrid Shoes, 5-Main Boulevard, Phase 6, DHA Lahore, Pakistan.